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French customer service 🇫🇷

Refunds and returns

Delivery information

We process orders within 24 working hours, your order is prepared and packed within 7 days and then dispatched.

For orders shipped from France, please allow an additional 3 working days for delivery, i.e. 10 to 11 working days in total for receipt of the parcel in Made in France.

For orders shipped from Asia, please allow a further 5 to 8 working days for delivery, so a total of 10 to 20 working days for receipt of the parcel.

Each time you place an order, you’ll receive a confirmation e-mail, followed by a second e-mail with your shipping confirmation, including your order tracking number.

The choice of carrier and the price may vary according to weight, quantity, product availability and basket value, as well as the country of shipment.


Our shipping methods

  • By Colissimo (home delivery, collection point, post office, 8 to 15 working days)
  • Par DPD (Delivery within 1 working day, made in France paintings only, these are indicated on the product sheet

Some orders may have items stored in different warehouses, in which case the items are sent separately.