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French customer service 🇫🇷

Delivery policy

Returns policy

Items purchased from may be returned within 14 days of receipt of shipment in most cases. During this period, you can try on the product and examine it as you would if you were buying something in a physical store. The product must be in the same condition as you received it and must not be damaged in any way. You are allowed to take the product out of its packaging, unless it is sealed.

If you decide to return the items, you will need to let us know by completing the returns form on our website, or by using the sample returns form below.

Alternatively, you can let us know that you wish to return your order by sending us an e-mail to Please note that you must return the items to us within 14 days of your return notification.

Processing your return

After receiving your return package, we will inspect the returned items and begin processing your refund. Money will be refunded according to the original method of payment (used at the time of purchase), unless you prefer otherwise. The refund will be processed as soon as possible. You will have to cover the return shipping costs yourself.

Delayed or missing refunds (if applicable)

If you have not yet received a refund, first double-check your bank account. Then contact your credit card company, as it may take some time for your refund to be officially posted. Then contact your bank. The posting of a refund is often preceded by a processing delay. If you’ve taken all these steps and still haven’t received your refund, contact us at